:root{font-family:Inter,Arial,sans-serif;color:#21312b;background:#edf3ef;font-size:15px}*{box-sizing:border-box}body{margin:0;padding:24px}.chat{max-width:510px;margin:auto;background:white;border-radius:22px;box-shadow:0 18px 60px #17332618;overflow:hidden}header{padding:28px;background:#112c23;color:white}.logo{font-weight:800;letter-spacing:2px;color:#35d487}.pill{display:block;font-size:12px;margin-top:16px;color:#b7dbc7}h1{font-size:28px;margin:16px 0 8px}header p{color:#d3e3db;line-height:1.5;margin:0}.notice{background:#f5f8f6;padding:14px 24px;color:#57695f;font-size:12px;line-height:1.6}#messages{height:300px;overflow:auto;padding:20px;display:flex;flex-direction:column;gap:14px}.bubble{padding:14px 16px;background:#f0f5f2;border-radius:14px;max-width:94%;font-size:14px;line-height:1.6}.bubble b{font-size:11px;color:#64756a}.bubble p{margin:4px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.bubble.user{align-self:flex-end;background:#dbf6e8}.bubble.owner{border:1px solid #23c172}.bubble.system{border-left:3px solid #c48a27}#topics{padding:0 20px 15px;display:flex;gap:6px;flex-wrap:wrap}button{cursor:pointer;border:0;border-radius:10px;background:#23c172;color:#062719;padding:11px 14px;font-weight:600}button:disabled{opacity:.5;cursor:wait}#topics button{background:white;border:1px solid #cdddD3;font-size:12px}form{padding:0 20px 18px}label{display:block;font-size:12px;margin-bottom:7px}.compose{display:flex;gap:8px}textarea,input{font:inherit;border:1px solid #d3e0d8;border-radius:10px;padding:12px;width:100%;resize:vertical}textarea:focus,input:focus{outline:2px solid #23c172}details{padding:12px 20px;border-top:1px solid #e8eeea;font-size:13px}summary{cursor:pointer;font-weight:bold}details p{line-height:1.6;color:#607268}details form{padding:0}details input{margin-bottom:10px}#status{padding:0 20px;font-size:12px;line-height:1.5;color:#8c5720}footer{text-align:center;padding:16px;font-size:11px;color:#6e7f75;line-height:1.8}footer button{background:none;color:#597366;font-size:11px;padding:4px}.admin{max-width:1000px;margin:auto;background:white;padding:28px;border-radius:20px}.admin h1{color:#173326}.admin-grid{display:grid;grid-template-columns:1fr 2fr;gap:25px}.admin li{list-style:none;margin:12px 0}.admin article{white-space:pre-wrap;padding:12px;background:#f0f5f2;margin:10px 0;overflow-wrap:anywhere}@media(max-width:550px){body{padding:0}.chat{border-radius:0;min-height:100dvh}#messages{height:38dvh}.admin-grid{display:block}} 

#archive-list{display:flex;flex-direction:column;gap:8px;margin:12px 0;max-height:350px;overflow:auto}#archive-list button{text-align:left;background:#edf3ef;color:#21312b}#archive-detail{white-space:pre-wrap;overflow-wrap:anywhere}#archive form{padding:0}

#email-list{display:flex;flex-direction:column;gap:8px;margin:12px 0;max-height:300px;overflow:auto}#email-list button{text-align:left;background:#edf3ef;color:#21312b}#email-detail{white-space:pre-wrap;overflow-wrap:anywhere}#emails form{padding:0}

/* Shared JeffyBet app styling with support's pink accent. */
body.support-admin{min-height:100dvh;background:radial-gradient(1400px 700px at 10% -10%,#ff429912,transparent 60%),radial-gradient(1000px 600px at 90% 110%,#db287c14,transparent 60%),#0f1312;color:#e7f0ec;font:16px/1.45 Inter,system-ui,-apple-system,sans-serif;padding:32px;display:flex;align-items:center;justify-content:center}
.support-admin .admin{width:100%;max-width:560px;background:linear-gradient(180deg,#131a18,#0f1715);border:1px solid #28342f;border-radius:16px;box-shadow:0 10px 40px #0005;padding:28px}
.support-brand{display:flex;align-items:center;gap:10px;font-size:28px;font-weight:800;margin-bottom:24px;letter-spacing:-1px}.support-brand svg{width:42px;height:42px}.pink{color:#ff4299}
.support-admin h1{color:#e7f0ec;font-size:22px;margin:0 0 4px}.welcome{color:#93a29c;margin:0 0 24px}
.support-admin input,.support-admin textarea{background:#0d1412;color:#e7f0ec;border:1px solid #28342f;padding:12px 14px}.support-admin input:focus,.support-admin textarea:focus{outline:0;border-color:#ff4299;box-shadow:0 0 0 4px #ff429919}
.support-admin label{color:#93a29c;font-size:13px;margin:14px 0 8px}.support-admin button{background:linear-gradient(180deg,#ff4299,#db287c);color:#fff;font:700 14px system-ui;padding:12px 16px;border-radius:10px}.support-admin #login{padding:0}.support-admin #login button{width:100%;margin-top:20px;box-shadow:0 6px 20px #ff42992b}
.support-admin .notice{display:none}.support-admin #status{color:#b6c4bd;padding:0;margin-top:16px;font-size:13px}.support-admin .admin-grid{display:none}.support-admin.signed-in{display:block}.support-admin.signed-in .admin{max-width:1180px}.support-admin.signed-in .admin-grid{display:grid}.support-admin.signed-in .notice{display:block;border-radius:10px;background:#18211d;color:#a8b7af;margin:20px 0}.support-admin article{background:#18211d;color:#e7f0ec;border:1px solid #28342f;border-radius:10px}.support-admin #email-list button,.support-admin #archive-list button{background:#18211d;color:#dbe8e1;border:1px solid #28342f}.support-admin h2{font-size:20px;margin-top:32px}.support-admin section>p{color:#93a29c}
@media(max-width:650px){body.support-admin{padding:18px}.support-admin .admin{padding:22px}.support-admin.signed-in .admin-grid{display:block}}

/* Scheduler login layout: brand, headline, and a separate white sign-in card. */
.support-brand small{display:block;font-size:9px;font-weight:600;letter-spacing:2.2px;color:#a2b5ab;margin-top:5px}
body.support-admin:not(.signed-in){background:#112d26;display:block;padding:32px 16px}
.support-admin:not(.signed-in) .admin{max-width:460px;margin:0 auto;padding:24px 0;background:none;border:0;border-radius:0;box-shadow:none;color:#eff7ee}
.support-admin:not(.signed-in) .support-brand{margin-bottom:40px;font-size:22px;letter-spacing:-.7px}
.support-admin:not(.signed-in) h1{font-size:32px;line-height:1.2;font-weight:650;letter-spacing:-1px;color:#eff7ee}
.support-admin:not(.signed-in) .welcome{color:#b9cec1;font-size:14px;line-height:1.6;margin:10px 0 12px}
.support-admin:not(.signed-in) #login{margin-top:24px;padding:24px;background:white;color:#172a26;border:1px solid #dfe6e0;border-radius:12px}
.support-admin:not(.signed-in) label{font-size:12px;font-weight:550;color:#172a26;margin:0 0 8px}
.support-admin:not(.signed-in) input{background:#fbfcfa;color:#233c2b;border:1px solid #d9e2d9;border-radius:7px;padding:11px;font-size:14px;margin-bottom:18px}
.support-admin:not(.signed-in) #login button{margin-top:0;border-radius:9px;box-shadow:none;font-size:14px;padding:11px 17px}
.support-admin:not(.signed-in) #status{color:#b9cec1;font-size:12px;line-height:1.6}
@media(max-width:760px){.support-admin:not(.signed-in) .admin{padding:12px 0}.support-admin:not(.signed-in) h1{font-size:28px}.support-admin:not(.signed-in) .support-brand{margin-bottom:28px}}

#case-list{display:flex;flex-direction:column;gap:8px;margin:16px 0;max-height:360px;overflow:auto}#case-list button{text-align:left;background:#18211d;color:#e7f0ec;border:1px solid #28342f}#case-search,#case-reply{padding:0}#case-search select{width:100%;padding:10px;border:1px solid #28342f;background:#0d1412;color:#e7f0ec;border-radius:8px;margin-bottom:12px}#case-info,#case-draft-status{overflow-wrap:anywhere}#case-messages{max-height:600px;overflow:auto;margin:20px 0}#case-search>button{margin-top:12px}

#case-list button{display:flex;align-items:center;justify-content:space-between;gap:20px}.case-label{min-width:0;flex:1;overflow-wrap:anywhere}.case-time{flex-shrink:0;font-size:12px;font-weight:500;color:#b9cec1;white-space:nowrap}@media(max-width:760px){#case-list button{align-items:flex-start;flex-direction:column;gap:8px}.case-time{white-space:normal}}

.login-page{min-height:100dvh;background:#112d26;padding:32px 16px;color:#eff7ee;font:14px -apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}.login-panel{margin:0 auto;padding:24px 0;max-width:460px}.login-panel .brand{display:flex;align-items:center;gap:12px;font-size:22px;font-weight:750;letter-spacing:-.7px;margin-bottom:40px}.login-panel .brand small{display:block;font-size:9px;letter-spacing:2.2px;color:#a2b5ab;margin-top:5px}.login-panel .brand-logo{width:48px;height:48px}.login-panel h1{font-size:32px;line-height:1.2;margin:0;letter-spacing:-1px}.login-panel>p{color:#b9cec1;line-height:1.6}.login-panel .card{border:1px solid #dfe6e0;background:white;border-radius:12px;padding:24px;margin-top:24px;color:#172a26}.login-panel label{display:grid;gap:8px;font-size:12px;font-weight:550;margin:15px 0}.login-panel input:not([type=checkbox]){background:#fbfcfa;color:#233c2b;border:1px solid #d9e2d9;border-radius:7px;padding:11px;font:inherit}.login-panel label.inline{display:flex;align-items:center}.login-panel input[type=checkbox]{width:15px;height:15px;accent-color:#e62e83;margin:0}.login-panel .help{font-size:11px;line-height:1.6}.login-panel .primary{width:100%;margin-top:12px;background:#e62e83;color:white}.login-panel #passkey-login{width:100%;margin-top:12px;background:white;border:1px solid #d3ddd5;color:#214536}.login-panel #login-error{color:#a12828}.login-panel input[name=code]{letter-spacing:5px;font-size:22px}.login-panel a{color:#f89bc6}.login-panel [hidden]{display:none!important}@media(max-width:760px){.login-panel{padding:12px 0}.login-panel h1{font-size:28px}.login-panel .brand{margin-bottom:28px}}

.auth-key{font:16px ui-monospace,monospace;overflow-wrap:anywhere;padding:14px;background:#f3f5f3;border:1px solid #d9e2d9;border-radius:8px;color:#172a26}.login-panel #setup-status{color:#9b2349;font-size:13px}

/* Support dashboard uses the scheduler's layout, palette and spacing. */
.support-sidebar{display:none}body.support-admin.signed-in{background:#f5f7f5;color:#172a26;padding:0;font:14px -apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}
.support-admin.signed-in .support-sidebar{display:flex;position:fixed;inset:0 auto 0 0;width:225px;background:#112d26;color:#f5fbf7;padding:34px 22px;flex-direction:column}
.support-sidebar .support-brand{font-size:22px;font-weight:750;letter-spacing:-.7px;gap:12px;margin:0}.support-sidebar .support-brand svg{width:42px;height:42px;flex-shrink:0}.support-sidebar .support-brand small{letter-spacing:2.2px}
.support-sidebar nav{display:grid;gap:8px;margin-top:58px}.support-admin.signed-in .support-sidebar nav button{text-align:left;border:none;color:#bbcec5;background:transparent;padding:14px;white-space:nowrap}.support-admin.signed-in .support-sidebar nav button.current{background:#284a3e;color:#e2f8cb}.support-host{margin-top:auto;color:#c6d9cd;font-size:12px}.support-host i{display:inline-block;width:7px;height:7px;background:#b9e87b;border-radius:100%;margin-right:7px}.support-host small{display:block;color:#91ac9d;margin:10px 0 0 14px;font-size:10px;line-height:1.6}
.support-admin.signed-in .admin{margin:0 0 0 225px;padding:40px 45px;max-width:1550px;width:auto;border:0;border-radius:0;box-shadow:none;background:transparent}
.support-page-header{display:flex;justify-content:space-between;align-items:center;gap:20px;background:none;padding:0;margin-bottom:28px}.support-admin.signed-in h1{font-size:31px;font-weight:650;letter-spacing:-1px;color:#172a26}.support-admin.signed-in .welcome{font-size:13px;color:#697973;margin:8px 0 0}.support-eyebrow{font-size:10px;letter-spacing:1.8px;font-weight:700;color:#6d8577;margin:0 0 10px}.support-cloud-pill{display:inline-block;padding:6px 10px;border-radius:6px;font-size:11px;background:#dff0e0;color:#28683a;white-space:nowrap}
.support-admin.signed-in button{font:600 14px -apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;border:1px solid #d3ddd5;background:white;color:#214536;border-radius:9px;padding:11px 17px;box-shadow:none}.support-admin.signed-in button:hover{background:#edf4ee}.support-admin.signed-in button:disabled{opacity:.45;cursor:not-allowed}
.support-admin.signed-in input,.support-admin.signed-in textarea,.support-admin.signed-in #case-search select{width:100%;padding:11px;border:1px solid #d9e2d9;border-radius:7px;background:#fbfcfa;color:#233c2b;font:inherit;box-shadow:none}.support-admin.signed-in label{font-size:12px;font-weight:550;color:#172a26;margin:0 0 8px}.support-admin.signed-in input:focus,.support-admin.signed-in textarea:focus{outline:3px solid #9cbe79;outline-offset:2px;border-color:#d9e2d9}
.support-admin.signed-in h2{font-size:19px;letter-spacing:-.3px;margin:0 0 9px}.support-admin.signed-in section>p{color:#697973;line-height:1.6}.support-admin.signed-in #status{color:#697973;font-size:11px;margin-bottom:22px}.support-admin.signed-in .notice{background:#fff2db;color:#624b22;border:1px solid #dfb780;padding:14px;border-radius:9px;margin:0 0 24px}
.support-filter-card{display:grid;grid-template-columns:minmax(180px,2fr) 1fr 1fr auto;gap:16px;align-items:end;background:white;border:1px solid #dfe6e0;padding:24px!important;border-radius:12px;margin:24px 0}.support-filter-card label{grid-row:1}.support-filter-card input,.support-filter-card select{grid-row:2;margin:0!important}.support-filter-card label[for=case-query]{grid-column:1}.support-filter-card label[for=case-channel]{grid-column:2}.support-filter-card label[for=case-filter]{grid-column:3}.support-filter-card button{grid-column:4;grid-row:2;margin:0!important;background:#146949!important;color:white!important;border-color:#146949!important}
.support-list-head{display:flex;justify-content:space-between;padding:14px 20px;background:#f8faf7;border:1px solid #dfe6e0;border-radius:12px 12px 0 0;color:#758779;font-size:9px;letter-spacing:1.2px}
.support-admin.signed-in #case-list{gap:0;margin:0 0 18px;border:1px solid #dfe6e0;border-top:0;border-radius:0 0 12px 12px;background:white;max-height:560px}.support-admin.signed-in #case-list button{background:white;color:#172a26;border:0;border-bottom:1px solid #e9eee8;border-radius:0;padding:20px}.support-admin.signed-in #case-list button:hover{background:#f8faf7}.case-label strong{display:block;font-size:14px;font-weight:600;margin-bottom:5px}.case-label small{display:block;font-size:11px;font-weight:400;color:#697973}.support-admin.signed-in .case-time{color:#697973;font-size:11px}
.support-admin.signed-in #case-open,.support-admin.signed-in #support-security,.support-admin.signed-in .admin-grid{background:white;border:1px solid #dfe6e0;border-radius:12px;padding:24px;margin-top:28px}.support-admin.signed-in article{background:#f8faf7;color:#172a26;border-color:#dfe6e0;border-radius:9px;padding:18px}.support-admin.signed-in #case-reply>button,.support-admin.signed-in #reply button{background:#146949;color:white;border-color:#146949;margin-top:16px}.support-admin.signed-in #case-reply label{margin-top:16px}.support-admin.signed-in #case-draft-status{color:#697973;font-size:12px}.support-admin [hidden]{display:none!important}
body.support-admin:not(.signed-in) .support-page-header{display:block}.support-admin:not(.signed-in) .support-eyebrow,.support-admin:not(.signed-in) .support-cloud-pill{display:none}
@media(max-width:1100px){.support-admin.signed-in .admin{padding:30px 25px}.support-filter-card{grid-template-columns:2fr 1fr 1fr}.support-filter-card button{grid-column:1/4;grid-row:3}}
@media(max-width:760px){.support-admin.signed-in .support-sidebar{position:static;width:auto;padding:18px}.support-sidebar nav{display:flex;margin-top:20px;overflow:auto;gap:4px}.support-admin.signed-in .support-sidebar nav button{padding:9px}.support-host{display:none}.support-admin.signed-in .admin{margin:0;padding:20px 16px}.support-page-header{align-items:start;flex-wrap:wrap}.support-filter-card{display:flex;flex-direction:column;align-items:stretch;padding:18px!important;gap:8px}.support-filter-card label{margin-top:8px!important}.support-list-head{display:none}.support-admin.signed-in #case-list{border-top:1px solid #dfe6e0;border-radius:12px}.support-admin.signed-in #case-list button{padding:18px}.support-admin.signed-in #case-open,.support-admin.signed-in #support-security,.support-admin.signed-in .admin-grid{padding:18px}}

.support-admin.signed-in #case-search select{height:42px;min-height:42px}.support-admin.signed-in #support-security .notice{margin-top:20px}

/* Ticket workspace: familiar support inbox with a separate conversation view. */
body.support-admin.signed-in{background:#f2f3f4;height:100dvh;overflow:hidden;font-size:13px}
.support-admin.signed-in .support-sidebar{width:82px;padding:24px 10px;background:#112d26;align-items:center}
.support-sidebar .support-brand{display:block;text-align:center}.support-sidebar .support-brand svg{width:40px;height:40px}.support-sidebar .support-brand>span{font-size:11px;display:block;margin-top:5px;letter-spacing:-.3px}.support-sidebar .support-brand small{font-size:7px;letter-spacing:1px}
.support-sidebar nav{margin-top:36px;width:100%;gap:12px}.support-admin.signed-in .support-sidebar nav button{font-size:11px;white-space:normal;text-align:center;padding:12px 4px;line-height:1.6}.support-host{font-size:9px;text-align:center}.support-host small{display:none}
.support-admin.signed-in .admin{margin-left:82px;padding:0;max-width:none;height:100dvh;display:flex;flex-direction:column}
.support-admin.signed-in .support-page-header{padding:14px 22px;margin:0;border-bottom:1px solid #dce1dd;background:#fff;min-height:60px}
.support-admin.signed-in .support-page-header h1{font-size:19px;letter-spacing:-.4px;margin:0}.support-page-header .support-eyebrow,.support-page-header .welcome{display:none}.support-admin.signed-in #status{display:none}
.support-admin.signed-in #cases{flex:1;min-height:0;display:flex;flex-direction:column}.support-admin.signed-in #cases>h2,.support-admin.signed-in #cases>p:first-of-type{display:none}
.support-admin.signed-in #cases>p{margin:3px 20px;font-size:11px;line-height:1.4}
#ticket-workspace{display:grid;grid-template-columns:205px minmax(0,1fr);flex:1;min-height:0;border-top:1px solid #dce1dd;margin-top:8px}
.ticket-filters{background:#f7f8f7;border-right:1px solid #dce1dd;padding:22px 16px;overflow:auto}.ticket-filters h3{font-size:13px;margin:0 0 18px}.ticket-filters nav{display:grid;gap:5px;margin-bottom:24px}.support-admin.signed-in .ticket-filters nav button{font-size:12px;text-align:left;background:transparent;border:0;padding:9px 12px}.support-admin.signed-in .ticket-filters nav button.active{background:#e8ebea;color:#162c22;border-left:3px solid #ff4299;border-radius:5px}
.support-admin.signed-in .support-filter-card{display:flex;flex-direction:column;align-items:stretch;padding:0!important;gap:7px;border:0;background:transparent;margin:0;border-radius:0}.support-admin.signed-in .support-filter-card label{margin-top:10px;font-size:11px}.support-admin.signed-in .support-filter-card input,.support-admin.signed-in .support-filter-card select{padding:9px;font-size:12px;background:white}.support-admin.signed-in .support-filter-card button{font-size:12px;padding:9px}
.ticket-centre{min-width:0;min-height:0;overflow:hidden;display:flex;flex-direction:column}.ticket-list-view{display:flex;flex-direction:column;height:100%;min-height:0;padding:18px 20px}
.support-admin.signed-in #case-status{margin:0 0 14px;font-size:11px}.support-list-head{display:grid;grid-template-columns:210px minmax(0,1fr) 180px;padding:10px 14px;font-size:10px;letter-spacing:0;border-radius:0;border:0;background:transparent}.support-list-head span:last-child{text-align:right}
.support-admin.signed-in #case-list{flex:1;min-height:0;max-height:none;overflow:auto;border:0;background:transparent;border-radius:0;gap:8px;margin:0;padding-bottom:14px}
.support-admin.signed-in #case-list .ticket-row{display:grid;grid-template-columns:40px 155px minmax(0,1fr) 170px;gap:12px;padding:14px 12px;border:1px solid #dce1dd;border-radius:9px;background:#fff;align-items:center;text-align:left;min-height:88px;flex-shrink:0}.support-admin.signed-in #case-list .ticket-row:hover{background:#f9faf9;border-color:#a6b9ad}.ticket-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:transparent;color:#647a70;font-weight:400;font-size:28px;flex-shrink:0}
.ticket-identity,.ticket-summary,.ticket-meta{min-width:0;display:flex;flex-direction:column;gap:5px}.ticket-identity strong,.ticket-summary strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-identity small,.ticket-summary>small{font-size:11px;color:#758078;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:400}.ticket-badges{display:flex;gap:5px}.ticket-badges span{font-size:10px;padding:3px 6px;border-radius:4px;background:#edf0ee;color:#56665d;font-weight:500}.ticket-badges span:first-child{background:#e4eee7;color:#315540}.ticket-meta{align-items:end;font-size:10px;color:#6e786f}.ticket-meta strong{font-size:10px;max-width:100%;overflow:hidden;text-overflow:ellipsis}.ticket-meta small{font-weight:400;font-size:10px;white-space:nowrap}.ticket-pagination{display:flex;justify-content:flex-end;gap:8px;padding-top:10px;border-top:1px solid #dce1dd}.ticket-pagination button{font-size:12px!important;padding:8px 14px!important}
#ticket-workspace.ticket-selected{grid-template-columns:205px minmax(0,1fr) 220px}.ticket-selected .ticket-list-view{display:none}
.support-admin.signed-in #case-open{margin:0;border:0;border-radius:0;padding:0;display:flex;flex-direction:column;height:100%;min-height:0;background:#f2f3f4}
.support-admin.signed-in #ticket-back{align-self:start;margin:12px 18px 8px;font-size:11px;padding:6px 10px;background:white}.support-admin.signed-in #case-title{font-size:16px;line-height:1.4;padding:0 20px;margin:0;background:transparent;overflow-wrap:anywhere}.support-admin.signed-in #case-info{font-size:11px;margin:7px 20px 10px;color:#6a766d;overflow-wrap:anywhere}
.support-admin.signed-in #case-open>#case-mark-support,.support-admin.signed-in #case-open>#case-reopen,.support-admin.signed-in #case-open>#case-resolve{align-self:flex-start;margin:3px 20px;padding:6px 10px;font-size:11px}
.support-admin.signed-in #case-messages{flex:1;min-height:120px;max-height:none;overflow:auto;margin:12px 0 0;padding:16px 20px;border-top:1px solid #dce1dd}.support-admin.signed-in #case-messages article{background:#fff;border:1px solid #dce1dd;padding:14px 16px;margin:0 0 14px;border-radius:8px;white-space:normal}.support-admin.signed-in #case-messages article.message-outgoing{background:#eaf0ed;border-left:3px solid #146949}.support-admin.signed-in #case-messages article.message-note{background:#fff7e6;border-left:3px solid #d7a74d}.message-heading{display:flex;justify-content:space-between;align-items:start;gap:16px;font-size:11px;color:#5e6c64}.message-heading strong{overflow-wrap:anywhere}.message-heading time{white-space:nowrap;font-size:10px;color:#87918a}.support-admin.signed-in #case-messages article p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.65;margin:12px 0 0}
.support-admin.signed-in #case-reply{background:white;border-top:1px solid #dce1dd;padding:12px 18px;flex-shrink:0;max-height:43%;overflow:auto}.support-admin.signed-in #case-reply h2{font-size:13px;margin:0 0 6px}.support-admin.signed-in #case-delivery-info{font-size:10px;line-height:1.4;margin:0 0 8px;color:#6e786f}.support-admin.signed-in #case-reply label{font-size:10px;margin:7px 0 4px}.support-admin.signed-in #case-reply input{padding:7px 10px;font-size:12px}.support-admin.signed-in #case-reply textarea{min-height:70px;height:90px;padding:9px 10px;font-size:13px}.ticket-reply-actions{display:flex;flex-wrap:wrap;gap:7px;margin-top:9px}.support-admin.signed-in .ticket-reply-actions button{margin:0!important;padding:8px 12px;font-size:11px}.support-admin.signed-in #case-send{background:#146949;color:white;border-color:#146949}.support-admin.signed-in #case-ai-draft{background:#fff0f7;color:#ab235f;border-color:#f2b6d0}.support-admin.signed-in #case-draft-status,#case-ai-status{font-size:11px;margin:7px 0 0;line-height:1.4}#case-ai-sources{font-size:10px}#case-ai-sources a{color:#146949}
#ticket-details{background:#fafbfa;border-left:1px solid #dce1dd;padding:25px 18px;overflow:auto;min-width:0}#ticket-details .ticket-avatar{width:44px;height:44px;font-size:34px}#ticket-details h3{font-size:14px;margin:12px 0 24px;overflow-wrap:anywhere}.ticket-detail-field{padding:12px 0;border-top:1px solid #e4e8e5}.ticket-detail-field small{font-size:10px;color:#87918a}.ticket-detail-field p{font-size:12px;margin:5px 0 0;overflow-wrap:anywhere;line-height:1.5}
.support-admin.signed-in #support-security,.support-admin.signed-in .admin-grid{overflow:auto;margin:20px;max-height:calc(100dvh - 110px)}
@media(max-width:1100px){#ticket-workspace.ticket-selected{grid-template-columns:180px minmax(0,1fr)}#ticket-details{display:none}#ticket-workspace{grid-template-columns:180px minmax(0,1fr)}.support-admin.signed-in #case-list .ticket-row{grid-template-columns:32px 125px minmax(0,1fr);gap:10px}.ticket-meta{grid-column:2/4;flex-direction:row;justify-content:space-between}.support-list-head{grid-template-columns:160px minmax(0,1fr)}.support-list-head span:last-child{display:none}}
@media(max-width:760px){body.support-admin.signed-in{overflow:auto;height:auto}.support-admin.signed-in .support-sidebar{width:auto;position:static;flex-direction:row;justify-content:space-between;padding:12px 16px}.support-sidebar .support-brand{display:flex}.support-sidebar .support-brand>span{font-size:17px}.support-sidebar nav{display:flex;width:auto;margin:0;gap:4px}.support-admin.signed-in .support-sidebar nav button{padding:8px;font-size:10px}.support-host{display:none}.support-admin.signed-in .admin{margin:0;height:auto;min-height:90dvh}.support-admin.signed-in .support-page-header{padding:12px 16px}#ticket-workspace,#ticket-workspace.ticket-selected{display:flex;flex-direction:column}.ticket-filters{border-right:0;border-bottom:1px solid #dce1dd;padding:12px}.ticket-filters h3{display:none}.ticket-filters nav{display:flex;overflow:auto;gap:4px;margin:0 0 10px}.support-admin.signed-in .ticket-filters nav button{white-space:nowrap}.support-admin.signed-in .support-filter-card{display:grid;grid-template-columns:1fr 1fr;gap:7px}.support-filter-card label{display:none}.support-filter-card #case-query{grid-column:1/3;grid-row:auto}.support-filter-card select{grid-row:auto}.support-filter-card button{grid-column:1/3;grid-row:auto}.ticket-list-view{padding:12px}.support-admin.signed-in #case-list{max-height:none;overflow:visible}.support-admin.signed-in #case-list .ticket-row{grid-template-columns:32px minmax(0,1fr)}.ticket-identity{grid-column:2}.ticket-summary{grid-column:1/3}.ticket-meta{grid-column:1/3}.support-list-head{display:none}.support-admin.signed-in #case-open{height:80dvh;min-height:600px}.ticket-selected .ticket-filters{display:none}.message-heading{flex-direction:column;gap:5px}.support-admin.signed-in #case-reply{max-height:45%}#ticket-details{display:none}}
/* Support reports share the ticket workspace typography and pink branding. */
#support-reports{overflow:auto;padding:24px;min-height:0;flex:1;background:#f5f7f6}.report-tabs{display:flex;gap:8px;margin-bottom:20px;flex-wrap:wrap}.support-admin .report-tabs button.active{border-color:#ed2784;background:#fff0f7;color:#a52162}#report-filter{display:flex;align-items:end;gap:12px;flex-wrap:wrap;margin-bottom:12px}#report-filter label{display:flex;flex-direction:column;gap:6px;font-size:12px}#report-filter input,#report-filter select{margin:0;min-height:36px}#report-filter input[type=date]{max-width:160px}.report-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:14px;margin:18px 0}.report-cards article{background:white;border:1px solid #dce4df;border-radius:10px;padding:20px;display:flex;flex-direction:column;gap:12px}.report-cards small{color:#6a7b73}.report-cards strong{font-size:28px;color:#153c2c}.report-table-wrap{overflow:auto;background:white;border:1px solid #dce4df;border-radius:10px;margin:15px 0}.report-table-wrap table{border-collapse:collapse;width:100%;font-size:12px}.report-table-wrap th,.report-table-wrap td{padding:12px;text-align:left;border-bottom:1px solid #e4e9e6;vertical-align:top}.report-table-wrap th{background:#eef3f0;white-space:nowrap}.report-table-wrap button{padding:5px 8px;font-size:12px;white-space:nowrap}.report-chart{background:white;padding:16px;border:1px solid #dce4df;border-radius:10px;max-height:300px;overflow:auto}.report-chart>div{display:grid;grid-template-columns:95px 1fr 45px;gap:10px;align-items:center;margin:8px 0}.report-chart i{display:block;height:12px;background:#ed2784;border-radius:4px}.report-chart span,.report-chart strong{font-size:11px}#report-notes{color:#6a7b73;font-size:11px;line-height:1.5;margin-top:20px}#report-pagination{display:flex;gap:8px}@media(max-width:760px){#support-reports{padding:12px}.report-cards{grid-template-columns:repeat(2,1fr)}}
.report-area-chart{background:#fff;border:1px solid #dce4df;border-radius:10px;padding:12px 16px;margin:18px 0}.report-chart-legend{display:flex;align-items:center;gap:8px;margin:0 0 4px;color:#444}.report-chart-legend i{width:10px;height:10px;border-radius:50%;background:#58a800}.support-admin .report-chart-legend select{width:auto;min-width:150px;border:0;background:white;padding:5px 24px 5px 0;font-size:12px;margin:0}.report-area-plot{overflow-x:auto}.report-area-plot svg{display:block;width:100%;min-width:650px;height:auto}.report-area-plot circle:hover{r:5;cursor:crosshair}
#support-knowledge{flex:1;min-height:0;overflow:auto;padding:24px;background:#f5f7f6}#knowledge-test{max-width:800px;margin:24px 0}#knowledge-question{width:100%}#knowledge-articles details,.knowledge-checks details,#knowledge-policies article,#knowledge-test-result{border:1px solid #dce4df;border-radius:10px;background:white;padding:16px;margin:10px 0}#knowledge-articles summary,.knowledge-checks summary{cursor:pointer;font-weight:600}#knowledge-articles a,#knowledge-test-result a{color:#166648;margin-right:10px}#knowledge-policies small{color:#6a7b73}#knowledge-status{color:#166648}#knowledge-evaluation{margin:24px 0}.knowledge-checks{max-height:300px;overflow:auto}

.ticket-pagination{align-items:center;flex-wrap:wrap}.ticket-pagination .page-size-label{display:flex;align-items:center;gap:8px;margin-right:auto;font-size:12px}.ticket-pagination select{width:auto;margin:0;padding:6px;min-height:32px}.ticket-pagination #case-page-info{font-size:12px;white-space:nowrap}

.ticket-row{cursor:pointer;text-align:left}.ticket-row:focus-visible{outline:2px solid #ed2784}.ticket-badges{flex-wrap:wrap}.ticket-badges select{width:auto;margin:0;min-height:25px;padding:3px 20px 3px 6px;font-size:11px;border:1px solid #d5dfd8;border-radius:4px;background:#edf3ef;color:#315540}